Booking and Prepayment Terms Policy.
Lunas Masahe requires your card on file to pre-book an appointment with us. You will not be charge until the day of your appointment. Prepayment is recommended to speed up the process of your session and get full time of your session. You can complete this via online or call our office at (512( 817-3008 from Tuesday to Saturday at 10am to 6pm. You may visit our site or call to proceed with your payment/
Cancellation and Refund Policy We understand that unanticipated events happen occasionally in everyone’s life. In our desire to be effective and fair to all clients, the following policies are honored:
We collect $50 upon cancellation .
*To receive a full refund a 24 hour advance notice is required. Due to limited schedule , 24hrs cancellation is a must before the said appointment. This allows the opportunity for someone else to schedule an appointment. Cancellation within 24hrs will be refunded 100%. You may call or text (512)817-3008 to cancel your appointment.
Beyond 24hrs, we will keep 50% of your payment.
* No-shows Anyone who either forgets or consciously chooses to forgo their appointment for whatever reason will be considered a “no-show.”, the forfeiture prepayment amount will be 100%.
* Late Arrivals If you arrive late, your session may be shortened in order to accommodate others whose appointments follow yours. Depending upon how late you arrive, your therapist will then determine if there is enough time remaining to start a treatment. Regardless of the length of the treatment actually given, you will be responsible for the “full” session. Out of respect and consideration to your therapist and other customers.
Please plan accordingly and be on time. We look forward to serving you!